Tuesday, August 19, 2014

iCLIPART.com - Showing Our Customers How Much We Care Is... ~ August 2014

iCLIPART.com - Showing Our Customers How Much We Care Is... ~ August 2014

Jul 2, 2014

Showing Our Customers How Much We Care Is...

One of the things that Vital Imagery has always taken great pride in is our level of customer service. We strive to respond to emails as expediently as possible, rarely outside the window of 24 hours and typically within an hour or two. As well we are here, in person, to answer your calls from 9 a.m. to 5 p.m. EST Monday to Friday.

These days when you contact us by phone, it is likely you will have the pleasure of speaking with the newest addition to our VI family - Lisa McLaren, who took on the role of customer care at the end of April. Prior to coming to us, Lisa had spent five years as an advertising consultant with The Goderich Signal Star. There, in addition to building a relationship with her clients she was also involved in graphic design, creating the ads.

"I enjoyed customer service and graphics, so when I decided to change jobs I felt the position at Vital Imagery would really suit me," said Lisa.

However, even a good move comes with some apprehension, of course. "I was nervous at first. After working at a place for five years and knowing the job, I did feel a bit like I was moving into unknown territory." Her cheerful, outgoing personality has proven to be the perfect fit for the company, though, and the transition was seamless.

"I love the people I work with here and I really do enjoy helping people from all around the world. I think it's amazing that we work in such a tiny town, but have such a large presence on the internet for images and animations."

The change in employment also brought about a big change in her personal life. A mother of a young daughter, Lisa made the decision to relocate closer to her new job and moved in with her boyfriend of 2 1/2 years and his two sons. "Leaving the paper was a big decision. Making the move to combine our families was an even greater one."

Now, spending time with her expanded family is the number one priority on her off time. "On the weekend, I am usually hanging out with the kids, but when I get time I do enjoy kayaking, fishing and camping, and reading a good book. I'm also known to be found in the kitchen trying my hand at a new recipe."

With her VI family, she looks forward to the continued challenge of life in a new career. "Every day I am learning something and seeing a new side to this unique and exciting business."

From Our FAQ:

Why does the quality become very poor when I make a JPG/PNG/GIF image larger?

The problem is, when image editing software makes a raster image (JPG, PNG or GIF formats) larger, it has to add pixels that were not there before, leaving it to guess as to what these new pixels are supposed to look like. The larger you try to make your image, the worse your image is going to look. If you need a larger file than we offer, you may wish to purchase a vector version (if available) and then use the editing software to save the image to the required size.

A Featured Collection:

It might be the dog days of summer but it won't be long before we notice the shortening days and cooling nights. The final weeks of vacation are coming to an end and youngsters everywhere will be making their way back to school for another year. In preparation, we hope you enjoy this featured collection from iCLIPART.com: Back to School Collection.